Product Manager – Vitualization (Citrix/VMWare/ Leading organization with regional headquartered in Singapore and having more than 800 professionals working closely and supporting South East Asia. In this role, you will be responsible for but not limited to: Design, develop, implement and maintain Cloud/Virtualization products and ensure on smooth operations. Gather and analyze business requirements from stakeholders and Solution Manager on solutioning. Involve in costings, financial forecasts for projects and ensure on projects’ delivery. Coordinate with internal stakeholders to translate functional requirement to technical solutions. Product management for Virtual desktop and applications. Key Requirements: 8+ years of technical experience working with Virtualization products i.e Citrix, VMWare, etc. Proven track record for Product Design, Delivery and enhancement for End User Computing at enterprise level. Experience in managing end-to-end products, from designing to operations. Technical experience across Citrix (XenDesktop/XenApp), VMWare, Active Directory, etc. Good interpersonal and problem-solving skillsets. Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases