Our client is one of the leading energy utility company in Asia Pacific. Due to expansion, there is now an opportunity for a self-motivated and dynamic individual to join the growing team.
Reporting to the Director, you will be looking to hunt for new innovative solutions to solve problems. You are expected to define long term strategy and opportunities and getting buy-ins from stakeholders. Working closely with different stakeholders, you will be designing the consumer experience. You will collaborate and drive the development of the solution, prioritising and delivering product on-time and on-budget.
Ideally, you should have a Degree in Engineering or Computer Science with 6 to 8 years of experience in product development/management. You must have strong understanding of business KPIs and the ability to drive them. Experience in agile development methodology will be a plus.
EA Licence No: 16S8066 | Registration No: R1329129
Charterhouse is an Australian owned executive recruitment consultancy, which has expanded its operations in Singapore in mid 2006. Charterhouse was formed by bringing together a number of the industry's most successful, experienced and professional, permanent and contracting recruitment consultants. By merging their vast, international experience the vision was to create a business built upon not just meeting expectations but consistently exceeding them, through dedication, passion and integrity.
Charterhouse offers specialist services within the Accounting, Banking & Finance, Sales and Marketing, Technology, Industrial, Manufacturing and Engineering fields.
4 Battery Road Bank of China Building #33-01 SINGAPORE 049908 Tel: 65 6435 5600 Fax: 65 6438 1600 Email: firstname.lastname@example.org Website: www.charterhouse.com.sg Agency License Number: 06C3997
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases