You will work closely with the CTO and the engineering and product teams on our entire platform, from fine-tuning our trading mechanisms over designing and implementing new features for our mobile and web applications, as well as improving the infrastructure that powers our investment platform.
You will always have a strong customer focus when carrying out your work; you will have to make architectural and design decisions based on feature prioritisation, and discuss impacts and strategies with business stakeholders.
You will carry full responsibility for certain parts of our product and platform, and you will be challenged in a fast-pace and exciting environment to bring your engineering and management skills to the next level.
4-6 years experience in an engineering role, ideally for a B2C / client-facing product company
Genuine interest in building amazing products for customers, both on web and mobile platforms
Exposure to a wide range of technologies from database systems over different types of programming languages and infrastructure stacks
Previous work experience in a startup is a big plus
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases