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Keywords / Skills : product specialist, Digital

3 - 5 years
Posted: 2018-05-28

Industry
Courier/ Freight/ Transportation
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors
Degree
Posted On
28th May 2018
Job Description
Reporting to Chief Commercial Officer

Scope & Deliverables
  • To support the CCO in launching the digital product in new markets in Asia Pacific to the B2B fleet industry. Deliverables include but not limited to: 
  • Identifying which are the existing product platforms and functionalities that can be easily replicated in the new markets 
  • Identifying areas of customisation required for the new markets and new customers (product features, user needs, frontend interfaces) 
  • Based on the overall product development strategy and prioritisation, support the creation of product feature story creation and change requests that are fit-for-purpose for the new markets 
  • Daily interactions with GPM, backend developers and frontend design agency (f2f, and virtually through Basecamp and emails) 
  • Customer exposure: Attend customer meetings with the wider team to identify customer pain points and needs, sharpen product CVPs and follow up with necessary support (and communicating the problems in a succinct manner back to the global PM and Dev team) 
  • Definition and prioritisation of digital product features list - providing structured ways to progress on product development and progress tracking 
  • Conduct User Acceptance test once new features are being rolled-out from the dev team to ensure operational readiness before deploying them to production 
  • Act as first line of escalation when issues are identified by local operations 
  • Work closely with local operations and Product Team to identify bugs / small feature improvement 
  • User testing, issue escalation, and identification of bugs and misconfigurations 
  • Specifying local operations requirements for current and future products by conducting process analysis and customer interviews 
  • Help to define the future product roadmap and vision for the new markets 
  • Competitors analysis on similar digital platforms/products in new markets 


Requirements:
  • Minimum 2-3 years of product development/ product manager working experience in a digital startup/ corporate entrepreneurial environment (preferably in the logistics/ supply chain/ last mile delivery space) 
  • IT/ tech/ programming background required – need not have ability to code, but ability to understand tech & speak tech lingo. Ability to code (JAVA, Python, Ruby, CSS) is a plus. 
  • Excellent communication, organisational, analytical, data-driven decision-making skills to get things done in agile environment 
  • Experience designing simple and intuitive UI – ability to create wireframes, mock ups and flow charts 
  • Experience in different disciplines such as marketing, commercial, IT operations, logistics operations, marketplace operations is a plus 
  • Contract position convertible to permanent role 


EA License No: 16S8115

Registration ID: R1438107



About Company

Our business:
We are a leading international resourcing consultancy with thirteen offices across Europe and Asia Pacific (London, Amsterdam, Eindhoven, Brussels, Munich, Düsseldorf, Zurich, Singapore, Sydney, Kuala Lumpur). Our clients are global market leaders in the IT, Telecommunications, Oil & Gas, Pharmaceutical and Finance & Risk sectors.

Our success is built on a strong set of values and a history of working in close partnership with clients and contractors to provide long term staffing solutions. We take a strategic approach based on trust, knowledge and support to supply expert consultants of the highest calibre.

Working at Michael Bailey Associates:
Commitment, resilience, innovation, passion, honesty and integrity are the attributes that we look for in our employees. In return, we are committed to fully supporting our team as they develop their careers.

As a well-established international company, we offer outstanding career opportunities at all levels. We invest heavily in training, technology and infrastructure to create a working environment that drives success, and we offer a competitive rewards and incentives package.

Contracting for us:
We are committed to providing the best support available for our contractors. With dedicated Account Managers working in partnership with clients and contractors, our reputation is extremely positive with both clients and contractors, enabling us to attract and retain the best talent available.
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