Maintains work flow by monitoring steps of the process; setting processing variables; observing implementing cost reductions; developing reporting procedures and systems; facilitating cooperation within & between departments.
Completes production plan by scheduling & assigning personnel; accomplishing work results; results of the processing flow on shift production summaries.
Maintains quality service by establishing & enforcing organization standards.
Ensures operation of equipment by calling for repairs; evaluating new equipment & techniques.
Provides manufacturing information by compiling, initiating, sorting & analyzing production performance records & data; answering questions & responding to requests.
Creates & revises systems & procedures by analyzing operating practices, record-keeping systems, forms of control, & budgetary & personnel requirements; implementing change.
Maintains safe & clean work environment by educating & directing personnel on the use of all control points, equipment, & resources, maintaining compliance with established policies & procedures.
Maintains working relationship with the union by following the terms of the collective bargaining agreement.
Maintains professional & technical knowledge by attending educational workshop; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Other ad-hoc work related tasks assigned by immediate supervisor (Production Manager).
Minimum Nitec or Diploma in any disciplines.
Minimum 2-3 year of relevant work experience in a manufacturing environment.
Essential Skills: Basic MS Office, especially Excel & Power-point.
Must be willing to work in Loyang, east side of Singapore.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases