Job Title: Production Support Associate US ACCOUNT

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
Consulting/Advisory Services
Location
Philippines
Job Category:
IT
Years of Experience
1 - 4 years
Function
IT
Education
Posted On
5th Feb 2020

Job Description:


Job Description :

Job Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Ortigas.
  • Preferably 1-4 Yrs Experienced Employees specializing in Sales - Retail/General or equivalent.
  • 4 Full-Time position(s) available.
  • Possess outstanding customer service skills to work with both internal and external clients
  • Must be a highly productive, self-starter with strong negotiation and problem solving skills
  • Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills
  • Ability to partner with account management team member to support achievement of account objectives
  • Positive, teamwork and collaboration skills with a proven ability to build strong relationships with customers
  • Ability to make sound decisions in the face of change or in situations of ambiguity
  • Excellent written, verbal and interpersonal skills
  • Ability to understand documented processes and procedures and make decisions accordingly
  • Experience in sales or supporting sales people
  • Customer service management
  • Experience in merchandise industry
  • Experience with Oracle E-Business Suite preferred, but not required
  • Must be amenable to work at nighttime
  • Must be amenable to work in Pasig City


Job Responsibilities:
  • Enrich sales orders and generate purchase orders in Oracle EBS
  • Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
  • Manage order scope changes including updating POs, sending revised artwork and gaining client approval on changes
  • Ensure orders are turned over to Post Production Associates within 1 business day of order going into production
  • Communicate timely order status to the Account Manager, Client Services Coordinator and/or client
  • Proactively manage order milestones and provide solutions to issues
  • Inform Supervisor of any potential issues with orders and workload
  • Reporting as required
  • Complete Art Tickets, value-added services and other internal documents as requested by the Account Manager
  • Partner with various departments within the company to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall companys spend.
  • Identify and act on selling added value services (e.g., creative, fulfillment, printing)
  • Provide outstanding customer service in handling issue resolution and customer escalations.
  • Achieve individual performance metrics and measurements
  • Maintain high levels of professionalism when interacting with other employees and clients
  • Complete other job duties and projects as assigned
  • Other job duties as assigned

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.