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Production Support Lead (Java)

Keywords / Skills : Production Support, Incident Management, Change Management, Java, Payment

5 - 15 years
Posted: 2019-09-11

Industry
IT/Computers - Software
Function
IT
Role
Team Leader/Technical Leader
Education
Bachelors
Degree
Diploma
Posted On
11th Sep 2019
Job Ref code
32258
Job Description
The candidate will be responsible for responding to level 2 application incidents, production application maintenance, installations, system upgrades, application patches as well as manage vendor and customer engagements.

Responsibilities
  • Support application deployment initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.
  • Manage incident responses and follow up to ensure preventive and detective measures of the applications are identified and implemented.
  • Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.
  • Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of Payment Systems under their charge is operating at an optimal efficiency.
  • Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
  • Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.
  • On occasion, lead the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC) for production application enhancements.
Requirements
  • Diploma or Degree in Computer Science or relevant Technology disciplines
  • At least 5 years experience in an application development or support role in medium to large organizations.
  • Technical Proficiency in the following:
                 - Application servers such as JBoss, Apache, Tomcat, WebSphere, IIS
                 - Programming Languages such as Java, Javascript, HTML, CSS
                 - Operating Systems such as LINUX, UNIX, Windows
                 - Relational Database Management System (MySQL, MsSQL, Oracle) concepts
                 - SQL queries for data retrieval and analysis
                 - Scripting (VBA, excel and/or other languages) and automation
                 - Experience managing systems running on Amazon Web Services
                 - Experience in Incident, Problem and Change Management
  • Team leader with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment
  • Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous


About Company

Daulfin Grey has its successes primarily in executive search of C-level leaders and domain experts in the technology, banking, logistics, engineering and FMCG industries. Its consultants tend to :
- have 20+ years of industry experience and domain expertise each,
- have a network of contacts within his industry of competence, and
- derive a keen sense of satisfaction from matching talent to opportunities.
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