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Production Support Lead


Job Description

Mandatory Skill(s) 
  • Masters' degree in Computer Science or Engineering;
  • At least 12+ years' experience in IT;
  • Excellent track record in running complex application production/support environment;
  • Highly motivated, results-driven, and able to multi-task;
  • Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
  • Strong analytical and quantitative skills;
  • Strong leader, who inspires and cultivates a strong partnership with clients and internal partners;
  • Strong managerial, influencing and negotiation skills;
  • Ability to develop strategies aligning with business goals.

Desirable Skill(s) 
  • Experience in Corporate banking applications.

Responsibilities 
  • Provide and delivered end-to-end production support applications services in the regional;
  • Planning and managing production support team (team members and vendors);
  • Actively involved in ensuring the SLAs are achieved;
  • Governance vendor Management activities;
  • Responsible for change, incident, problem, issue management, and escalations;
  • Working closely with the business to establish priorities, analyze requirements, manage risks/issues, research/evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • To support any other IT assignments needed for a successful roll-out;
  • To provide productionsupportand provide effective solutions and support production night batch.
Key Skill(S)
Production Support

Company Name

Sciente Consulting Pte. Ltd

Industry

Banking/Accounting/Financial Services

Function

IT

Role

• Technical Support Engineer • ERP/CRM - Support Engineer

Education

Ref Code

Posted On

11th Sep 2019

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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