Acts as a single point of contact (trusted advisor) for senior stakeholders and influencers.
Supports effective business change by building relationships with business leaders, technology and operational business partners.
• Change Implementation Planning & Management
Anticipate the business challenges, objectives of the T&O initiatives to be undertaken, high level budgets and success criteria.
Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
Initiate the implementation plan for Group T&O projects. This will include all the activities that the business needs to do to prepare for new operation process and technical components.
Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
• Managing RUN
Manage the communication and regular updates to business stakeholders on production incidents and problems impacting customer and business operations
Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
• Sustainable Improvements
Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
Technical Skills & Experience
Minimum 15 years of relevant banking experience
Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
Strong understanding of technology and operational processes across functions / departments in the bank/market.
Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Excellent stakeholder management and communication skills.
Manage divergent agendas and divergent stakeholders with win-win solution
Manage organizational ambiguity and differing stakeholder views
Possess strong understanding of business strategies and able to translate them into concrete achievable action plans
Able to collaborate and drive motivation across a diverse slate within and across teams and can deal with difficult conversations effectively
Owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes
Promotes an environment of learning and development. Understand and develop team members and others to achieve their professional growth
Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
Passionate, diligent individual with ability to thrive in ambiguity
Resourceful team player
Bachelor’s degree in engineering/ business/ finance or equivalent
Technology and Operations Business Unit Heads
Singapore : (Candidates authorized to work in the above mention countries are also eligible to apply)
10 - 15 years
Managing Large Scale Projects, Cross functional Teal Leadership, Strategic Planning, Stakeholder Engagement, Financial Analysis, Core Banking, Retail Banking, Commercial Banking, Internet Banking, Change Management, Business Analysis