Supervise a team of Silver Generation Ambassadors (SGAs) to communicatethe Pioneer Genâeration Package package and other senior-related governmentschemes to seniorsthrough house visits and community events
Manage, retain and motivate existing SGAs through volunteer engagement
Inspire and guide SGAs to meet performance standards and outreach targets
Work with the Programme Manager to implement the outreach strategies
Coordinate with stakeholders on the ground such as government agencies and VWOs
Gather feedback from outreach efforts and collate survey data for submission
Be involved in new modalities of outreach and engagement for new schemes, such as the Merdeka Generation Package
At least a Diploma in any discipline from a recognized tertiary institution
At least 3 years of relevant experience with supervisory experience
Preferably with experience in healthcare, social services or community engagement
Passion in communication or outreach work on public policies
Strong ability to mobilise people into action
Good people and communication skills
Dependable and good problem solving skills
Ability to work in fast-paced and dynamic work environment
Able towork after office hours when required
The successful candidate will be offered a 2-year employment contract.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases