Are you a seasoned Senior Project Manager with an entrepreneurial spirit who can roll up your sleeves and create focus across various remote technical teams? Are you a change maker who thinks about new businesses in an entrepreneurial way, who likes creative thinking and collaboration and is highly motivated and ready to be challenged?
As a Program / Project Manager, the focus will be on managing multiple key strategic initiatives of Atos Project Services Portfolio with numerous integrated deliverables. The candidate will have a comprehensive understanding of end-to-end project management that entails managing and working with creative teams and partners to operate at scale and efficiency. You will help to structure the Implementation Team to effectively handle the workload to meet deadlines and determine resources needed to support the demand and connect the teams to achieve business goals.
10+ years in managing large scale Information Technology, Transition & Transformation program/project ideally a Data Center, Service desk and/or desktop outsourcing implementation within service delivery environment of diversified industries
Bachelor’s Degree in related field
Must-have Project Management Professional (PMP) Certification from PMI
SCRUM MASTER essential
Advanced knowledge of Information Technology Information Library (ITIL) or IT Service Management (ITSM)
Intermediate to advanced knowledge of ServiceNow, including Incident, Problem, Change, Release modules
Proficient in MS Office Application particularly MS Project and working knowledge of Jira among other project management tools and industrial methodologies
Ability to create strategic impact of program/projects to deliver business results:
Have good business acumen with proven record of demonstrating high degree of financial awareness and accountability for program/projects of fixed price engagement model above 10 Million Euros total contract value
Shows evidence of critical thinking, analytical ability and attention to detail to drive schedule
Have overseen and perform qualitative and quantitative risk analysis at program and project-level with a solid understanding of general risk management concepts, disciplines and processes
An entrepreneurial problem-solver, highly self-motivated and thrive in ambiguously defined environments; you enjoy and excel at solving problems in team environments
Ability to act autonomously role to influence with limited management direction:
Strong team player and proven ability to partner across the organization and achieve results working through high performing teams
Executive presence, maturity, and solid senior stakeholder management skills with proven ability to operate at senior CEO- levels of customer-facing liaison
Experience in the development of and the delivery of presentations and proposals to clients
Excellent and strong communication and facilitation skills with demonstrated ability to write formal documents and clear concise business communications in English Language
Atos is an international information technology services company, delivering hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos WorldGrid. Worldwide headquarters in Bezons / Paris, France, Atos employs over 78,500 business technologists worldwide in 42 countries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases