"Project Management :
Bring knowledge and understand trends, business/technology best practices, needs and guide/advise existing engagements/give inputs to planning process across people, process, technology and data solutions/recommendations in a particular functional area (domain/technology/product/ infrastructure)
Identify pain areas, opportunities and potential solution offerings by industry/domain with business impact; contribute to new solution development, develop transformation tools and templates, productivity enhancement solutions/product ideation; Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs & collaborate with technology partners/support architects for offering development
Define and communicate business/technology solutions in language meaningful to stakeholders in the engagement, such as CBA, ROI, and IRR.
Active involvement and ownership of Requirements and Solution Design Phase of delivery engagements, creating the business blueprint, (too heavy; it should be a supporting role) identifying gaps and recommending development/process changes, system configuration design, creation of test scenarios, migration plans; Provide engagement oversight in areas of specialization as and when called upon; Monitor SLAs , address ticket resolution escalations, and drive best-in-class process adaptation; Client Expectation Management Deliver and measure value - pre, during, & post-delivery engagements; Ensure client satisfaction; Help customers execute organizational change programs; Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.
Contribute to Account Mining & Penetration efforts with active participation in customer planning process - including strategic planning phase vs. execution phase; Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort; Work with SME groups across domains/products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks; Contribute to transformational and consulting deals vs. staff aug; Drive oral presentations to the customers in area of domain/product expertise
Client Management/Relationship Management:
Proactively develop relationships with functional owners; Navigate client's organization to identify the right sponsors for a given solution; Support alignment with third party vendor in an engagement wherever applicable (don't think this should appear here); Support Expectation Management, Client Satisfaction Management, and Risk Management; Deliver and measure value pre, during, and post engagement and communicate to stakeholders
Market Scan & Brand Building (Added Opportunity Identification)-
Bring working knowledge of customer business domain and/or product within a specific industry vertical/domain; Conduct secondary research on domain/industry specific solutions; Bring an understanding of competitive landscape; Identify key trends and forecasts in the given area of domain/industry; Prepare collateral, publications, technology papers etc. for distribution; Work with account teams to develop and deliver new logos; Work on opportunity identification, prioritization and input to the qualification process; Contribute to GTM activities with partners, vendors, industry analysts etc. through active mindshare gain - Webinars, White papers, speaking events etc."