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Project Manager for ERP (Manila)

Keywords / Skills : "Project Manager", "ERP", "Customer Support"

3 - 8 years
Posted: 2019-04-25

Nationality
Philippines
Industry
IT/ Computers - Software
Function
IT
Sales/ Business Development
Role
Project Management
Education
Bachelors
Degree
Posted On
25th Apr 2019
Job Description
Brief Description

To develop and manage the Oracle NetSuite Advanced Customer Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Detailed Description

Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle NetSuite advanced customer support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle NetSuite such as technical events and business seminars.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Job duties are varied and complex utilizing independent judgment. May have project lead role.

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the primary consultant on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.



About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.
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