Support team through effort including program management to drive excellent customers’ experience in the print installed base.
- Manage activities, resource and schedule within the internal team as well as the external partners.
- Work with the region and internal stakeholders in ensuring a smooth customers’ experience,
- Day to day responsibilities include: i) Address and verify field issues – device drivers, firmware and software solution on compatibility ii) Support OS upgrade cycles iii) Review and engage partners on wide ranging product/cost improvement and regulatory activities iv) Work with regional stakeholders in ensuring prompt action to meet excellent customers’ experience v) Manage lab activities
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases