Lead Medium to Large scale projects independently (projects above $1m)
Managing Strategic Initiatives by undertaking all aspects of project management from planning, research and analysis, conducting discovery workshops, design and testing, implementation and control, benefit tracking and overall project discipline in managing cost and timeline.
Develop, prepare and deliver appropriate Management Information and reports to project board, business sponsors, stakeholders and steering committee for regular updates and to support decision making.
Managing relationships and coordination of work within the project team. Procure the support of enabling department such as IT and Finance for the success of the project
Performs other responsibilities and duties (15%) - As assigned in order to meet operational and/or strategic requirements
University Degree and its equivalent
At least 8 years of experience in financial services / insurance industry
At least 3 years proven track record in successful delivery of projects with good IT knowledge
Experience in managing offshore project team is desirable
Relevant Project Management qualifications like PMP, Prince2 is desirable
Experience in implementing CRM, Portals, Chatbot or other innovation projects is highly desirable
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases