Seth Martensen acquired Aurec Singapore last August 2016. Aurec Singapore Pte. Ltd has been connecting companies with Tech Talent since 2006, from high growth disruptive technology such as Data Analytics, Mobile Applications, and Cloud based Infrastructure and Software, Wireless Technology, Cyber Security, Business Intelligence, to traditional skill set in Legacy Infrastructure, ERP, Communications and Project Management. We have built a strong reputation within the IT market. With a consultative approach and proven experience in recruitment for IT positions in a number of industries across Asia Pacific, the team are highly skilled are searching for the best fit individual for your organization. Seth Martensen would like to continue to focus on emerging technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases