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QA 37K All in pay + dayshift and weekends off

Keywords / Skills : Quality Assurance, QA, quality compliance, Quality Control, Quality Management

1 - 6 years
Posted: 2019-09-13

Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Compliance Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE 
It is the role of the Compliance Officer to ensure that all sales follow strict standards and comply with regulatory compliance. A compliance officer needs to be attentive to detail to ensure high quality sales are being submitted to the client.

 Your day could see you: 

• Assisting in the quality assurance of all Client telesales interactions between Melbourne based agents and local customers

• When assessing interactions, ensure all company procedures are followed by the agents with particular attention to regulations including Australian Consumer Law and client specifications

• Assess call performance against quality checklist

• Using the various computer systems, track and save recorded contracts to the data base

• Complete in a log of feedback to be used for coaching of sales agents – detail must be clearly articulated

• Download and catalogue Client telesales calls

• Ad hoc tasks including administrative duties that are taken on by the Compliance team

• Adherence to daily/weekly key performance indicators as established by the Team Leader

• Participate in ongoing training in relation to processes and system upgrades

A BIT ABOUT YOU 

• At least 12 months experience in a quality compliance role

• Experience in an Australian account with sales background would be preferable

WHAT WE VALUE 
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.


Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: QABGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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