Global renowned medical devices company with nearly 150 offices worldwide Exciting challenges for personal growth Young and vibrant team A world-renowned US medical devices MNC is looking for highly motivated, independent and detail-oriented QA engineers. Reporting into the quality manager, you will be responsible to establish protocols to uphold the quality of the devices and ensure safety and quality compliance to international standards. There will be opportunities to interact with internal and external stakeholders and you may be assigned to work on special projects from time-to-time. Responsibilities Ensure processes’ compliance to company’s quality systems regulations and ISO standards, establishing mechanism to measure and monitor the quality of the products. Work closely with manufacturing engineers to consolidate quality data, analyzing trends and implementing continual improvements to the company’s QMS and reporting systems in compliance to GMP to improve manufacturing processes Ensure that processes comply strictly to product specifications and drawings via statistical tools, such as Minitab Evaluate and review product or material discrepancies on time, implement and conduct investigations in order to formulate corrective actions. Regular reporting and following up to ensure timely closure Ensuring of product reliability through conducting of risk assessments Actively supporting product transfers and ensuring product qualifications and validations of equipment and processes are established Requirements Degree in Science or Engineering with at least 3 years of experience in medical devices manufacturing Experienced with ISO 13485 and ISO 9001 quality standards Experienced with statistical tools, e.g. Minitab software Good command of English and presentation skills are preferred to facilitate information flow between cross-functional teams Knowledge in equipment validation and reading of electrical diagrams is preferred Please send your resume in WORD format by clicking the apply button below or contact Kareen Wong on +65 6701 1518 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1878552 (Wong Yin Ling, Kareen).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases