2 years direct contract with leading organization for their Digital Solution Center. Involve in exciting projects and work with talented hands-on team members. Attractive compensation package with other benefits and variable bonuses QA Manager / Functional Analyst Role & Responsibilities You as the business analyst / QA manager will define happy flow test cases, define acceptance criteria within the backlog. Be a link between the product owner, the developers and the test engineers. Analyse, evaluate, refine and document product requirements and business processes related to our various products at Digital Solutions Center. Lead, define, and participate in authoring and execution of User Acceptance Testing as required for product releases to ensure the highest possible quality for the organization. Prioritize change requests, tickets raised for product / system issues, initiate resolution, and integrate in the development planning (sprint planning) Write in a behavior-driven development style to facilitate automated acceptance testing which means test cases and acceptance criteria should be easily usable for our test engineers (e.g. by using Gherkin Syntax). Work closely with test engineers to ensure product quality, categorize bugs by severity and make decisions on release impact. Assures consistent quality of software development by developing and enforcing good test automation practices, validating processes; providing documentation. Engage with stakeholders in the markets and business functions to understand the needs and requirements from a process perspective and make suggestions for adaptation when and where necessary from a digitalization perspective. Making use of agile project management methods and tools to both develop and roll out the respective solutions as member of the scrum teams. Add a positive can-do-spirit to the team and have fun! 1. Education & Work experience 5+ years working experience in relevant focus areas. Proven track record of contributing to develop and implement digital projects In-depth understanding of digital processes and solutions Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases