-Draft quality assurance policies and procedures. -Interpret and implement quality assurance standards. -Evaluate adequacy of quality assurance standards. -Devise sampling procedures and directions for recording and reporting quality data. -Review the implementation and efficiency of quality and inspection systems. -Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality. -Document internal audits and other quality assurance activities. -Investigate customer complaints and non-conformance issues. -Collect and compile statistical quality data. -Analyze data to identify areas for improvement in the quality system. -Develop, recommend and monitor corrective and preventive actions. -Prepare reports to communicate outcomes of quality activities. -Identify training needs and organize training interventions to meet quality standards. -Coordinate and support on-site audits conducted by external providers. -Evaluate audit findings and implement appropriate corrective actions. -Monitor risk management activities. -Responsible for document management systems. -Assure ongoing compliance with quality and industry regulatory requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases