Possess a degree in Computer Science or related fields.
At least 3 years of working experiences in automation testing, sanity testing, functional testing and regression testing in a product environment with prior success as an individual QA engineer embedded within a product team
At least 1 year of working experience in Selenium Webdriver
At least 1 year of working experience in SQL and scripting
Experience in developing concise and comprehensive test plans and cases
Experience in full-stack end to end testing (Web UI, Rest API, Database). Performance testing is a plus
Experience with software development frameworks and tools (e.g. Jenkins, JIRA, Git and Maven) is a plus
Experience in unit testing is a plus
Experience working in an Agile development environment is a plus
Possess Strong problem-solving, analytical, technical, troubleshooting and communication skills
Ability to multi-task, work well under pressure and test independently with minimal supervision
Emerio, an NTT communication company, is a leading IT solutions and services organization with deep roots in South East Asia.
We provide a suite of solutions and a large stack of IT services to our clients in the Banking and Financial Services, Education, Government, Healthcare, Hospitality, and Social Services domains. With over 2,200 employees we have been providing comprehensive ICT solutions, provisioning and management of IT infrastructure and business applications, data analytics, data visualisation and IT professional services for the past 20 years.
Our brand values are REAL. Reliability, Efficiency and Adaptability is the basis of Long-term relationships with our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases