Prior experience performing quality duties in a manufacturing setting is a plus.
3+ years of experience in data validation, data quality, or data analysis is required.
Working knowledge of computer applications (Microsoft Office, Macros, Access, SQL and SAP/ERP) is a must.
Strong organizational and time management skills with the ability to manage multiple and conflicting priorities.
Excellent written / verbal communication skills and attention to detail.
Strong analytical skills, passion for technology and excellent troubleshooting to identify and solve ambiguous problems.
Experience supporting and working with cross-functional teams in a dynamic environment.
Knowledge of root cause analysis
Responsible for data collection and analysis, you will provide fact-based data derived from the ERP system, manufacturing site, service & repair centres, supplier metrics, reliability testing, etc.
Take responsibility of PP GBE Quality related data collection and analysis, contains but not limited to the CPPM (Internal & External), Customer Disruptions, NPI DPPM, NPI Yield, Warranty, AGRR and Time Tracking etc.
CPPM: Customer Part Per Million.
NPI DPPM: New Product Introduction Defects Parts Per Million.
AGRR: Annual Gross Return Rate.
Drive & Communicate with the data input team/Order Management (OM), Integrated Supply Chain (ISC) for the data releasing, clarify data category and accuracy identification.
Compile the periodic report on time (Weekly/Monthly/Quarterly/Annual) for the PPR GBE distribution, Host and drive the GBE quality performance review meeting with the global team.
Maintain the quality database for the data accuracy and promptness.
Monitor the PPR Site, Distribution Center(DC) performance and escalated to leadership if detect the abnormal situation.
Provide training to internal departments on quality principles and practices, including data collections techniques, and quality policy and requirements.
Provide leadership with statically data analysis and indicate the quality performance trend, critical contribution and major issues.
Utilize and optimize the system to implement, review and summarise quality data and responsible for coordinating global cross function team activity to drive improvements.
Lead the assigned quality issue/case root cause analysis and corrective & preventive actions driving continuous improvement project.
Support the identification, prioritization effectiveness of the continuous improvement initiatives.
To participate in the global functional team meeting and presentation.
Follow up the data analysis requirement from leadership.
Any other Adhoc activities.
Working hours: Normal office working hours. Must be flexible in working hours. Required to attend and participate in night calls and meetings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases