An exciting Quality Assurance Executive (Korean) role in Penang (Malaysia) is now available at a large and diverse MNC with a deep global presence, The executive will largely be involved in implementing a strategy that can effectively monitor issues, analyze the pressing issues that have been affecting the company and preempting potential issues and finding solutions for them before they occur. The job will also entail working together with other quality assurance executives and making sure that performance goals are achieved. The ideal candidate would preferably be a native Korean or speaks Korean fluently, have had 2-3 years of quality assurance experience in a call centre/ BPO environment, have exceptional excel skills, and preferably have quality certification (e.g. six sigma). An independent and proactive worker who works well under time pressure is ideal. Shift work is required for this role. Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases