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Quality Service Associate - Healthcare / Bukit Merah / Office hours

Keywords / Skills : Quality Service Associate , Customer service, Healthcare experience, business enquiries, Online Appointment System , Customer Support

1 - 4 years
Posted: 2019-06-13

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Database Administrator (DBA)
Posted On
13th Jun 2019
Job Ref code
Job Description
Job Description :

  • Provide information on general / business enquiries
  • Follow-up call on queries made by customers.
  • Liaising with relevant departments/services in answering customers queries.
  • To schedule/reschedule customers appointments through the Online Appointment System (OAS)
  • To enter customers appointment scheduled in the appropriate appointment slot.
  • Maintain professionalism in any communication situation with customers.
  • Recognize difficult customers and follow proper escalation procedures.
  • Be able to apply service recovery if necessary.
  • Assist in assigned tasks, e.g. stationary, ISO, forced-ins, blocked movement of doctors etc.
  • Assist with repeated prescription

  • Able to handle high volume of calls
  • Proficient in MS Office Applications
  • Customer service or Healthcare experience will be advantageous

How to Apply:

Interested applicants may apply by sending in your updated rsum (in MS Word format) to Josephine Liang (EA Personnel Registration No: R1328457) at

We regret to inform that only shortlisted candidates will be notified.
By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

About Company

Established in 1990, the Achieve Group is today one of the leading HR consultancies and recruitment agencies in Singapore, specialising in General Recruitment, Technology Recruitment and Executive Search.

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