My client is a leading service provider in the consumer and healthcare industry and now seek an expert in packaging and analytical chemistry Responsibilities: Develop knowledge of industry & technology as it applies to the specified area of subject matter expertise to effectively support organization in identifying and growing future analytical expertise, in particular to addressing the regulatory requirements in APAC Identify and review new Pharmacopeia tests and requirements, cascading them to the respective owners across the enterprise serving as the subject matter expert herein Work proactively with Scientific Affairs & Technical Services and Commercial teams to understand the voice of customer and put together a plan to bring the necessary capability and technology into the organization to enhance the Global Analytical resources in support of the business in the region Identify and prepare suitable new analytical test method released by Pharmacopeia in support of regulatory filing Serve as the focal contact for the development of E&L protocols for the region and support in the execution of the strategy Identify opportunities and develop studies to publish in the specified areas of expertise Build relationships and network with key technical & opinion leaders in industry and as required Establish relationships with other analytical laboratories and instrument manufacturers to build future analytical technologies or to outsource when necessary Develop business cases to purchase new analytical capabilities and present to management Coordinate activities with the Scientific Insights lab, laboratory operations, Innovation & Technology and other functions as needed to assist in delivering new analytical technology and services Act as the technical owner of the analytical area in identifying anything needed to support customers, products and coordinate closing the gaps with other functions Requirements Masters or PhD in a Technical Discipline – Chemistry, Engineering, Packaging or equivalent Minimum 10 – 15 years of experience relating to area of expertise Experience in Pharmaceutical, Medical Device, Packaging or Bio-tech industry Acknowledged industry expert at targeted technology area Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases