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Regional Customer Service Supervisor

Keywords / Skills : Regional Customer Service Supervisor, Customer Service, Customer Care, Customer Service Executive, Customer Care Executive, quality control audits , Supervisor

3 - 6 years
Posted: 2019-08-21

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
21st Aug 2019
Job Ref code
Job Description
Job Description :

Salary: Up to $6K + Attractive Benefits/Bonuses
3 Years Experience in Customer Service Supervisory Role.
Fast paced Working Environment
Work in Tiong Bahru
Our client, a widely recognised Brand Leader in medical devices industry is hiring for a Regional Customer Service Supervisor.

  • Lead the team to effectively and efficiently respond to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction
  • Lead projects or activities (including Customer Excellence CX Surveys) designed to improve customer satisfaction and business performance
  • Manage customer escalations and follow up for prompt resolutions and customer satisfaction
  • Establish work objectives, implementation plan and process related SOP, and review periodically for continuous improvement
  • Perform quality control audits to ensure accuracy of all records required
  • Assign team members to the various operations and coach/train them to perform duties in accordance with established methods and procedures
  • Set up team performance assessment KPI and monitoring dashboard
  • Review team members work for accuracy and efficiency, and ensure their competence through training and development.
  • Compile data and provide Sales Operations Manager with periodical reports/updates (for instance, complaints/performance related) with proposal on related preventive actions/improvement measures
  • Analyse statistics and other data to determine the level of customer service performance achieved by the team and provide them the resources needed to reach their goals
  • Assist in/collaborate with relevant stakeholders in the development of new programs and changes to existing programs to improve existing methods and procedures for the purpose of eventually improving customer experience
  • Maintain a basic knowledge in orthodontic/dental concepts and topics

  • Bachelor Degree with 3 years experience in a Customer Service Supervisory role.
  • Possess a service excellence mindset and strong customer focused orientation with good interpersonal skills
  • Demonstrated leadership and people management skills
  • Ability to perform in a fast-paced environment

Other Information:
  • Location: Tiong Bahru
  • Salary: Basic up to $6,000 (Basic salary will commensurate according to experience & qualifications)
  • Working Hours: 5 Days Work Week
  • Work experience in a medical device customer-based/facing environment will be a plus
  • Experience in will be advantageous
  • May be needed to travel from time to time.

How to Apply:
If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Simply submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Jasper Tan Zu-Zen (EA Personnel Reg. No.: R1982002)

or call your friendly Consultant, Jasper Tan, at 6590 9930 or 9389 0662 for a confidential discussion.
Please indicate the below information in your resume:
Current & Expected Salary
Reason(s) for leaving
Notice Period / Availability to commence work

We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence.
By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using,
retaining and disclosing your personal information to prospective employers for their consideration.


About Company

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!
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