Greetings from Shell Infotech! Shell Infotech is pleased to inform you regarding an openings with one of our client based in Singapore. Employer: Shell Infotech Pte Ltd (Candidate selected will be under the payrolls of Shell Infotech)
Company : Shell Infotech Exp : 8-16 Years Position : Regional Delivery Leader Location : Central, Singapore Notice : 1 Month Type : Permanent
JD As Below : â¢ Minimum of 5 to 7 years of senior management experience
â¢ Good to have exposure to BFSI domain, ECM BPM and Integration skills. â¢ Must have Min 12 Years + Experience â¢ Demonstrated experience in managing stakeholder relationships
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases