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“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Regional Desktop Lead


Job Description

Job Summary A meaningful career opportunity as regional desktop lead within a dynamic work environment in the banking industry. 

Mandatory Skill-set
  • Degree in Computer Science, Information Systems or Business;
  • Has 5-8 years of experience overseeing desktop operation from a regional perspective;
  • Experienced in leading and reporting Key Risk Indicators (KRIs);
  • Good understanding of different financial services operations and processes;
  • Proficient in stakeholder management;
  • Self-driven, attention to details and a fast learner;
  • Excellent communication, planning and organization skills.
Desired Skill-set
  • Experience working in Financial Services industry.
Responsibilities
  • Oversee Desktop Support Services, provide guidance, knowledge transfer, and mentoring to Desktop Support Team Leads;
  • Host monthly service delivery meetings with branches to provide direction or all Desktop Support Team Leads in Asia;
  • Review and approves Service Requests, Change Requests & Global Changes;
  • Participate and/or lead project efforts for continual improvement for customer-facing tasks, project related tasks and internal process-related;
  • Oversee VIP desktop and user support service to very important customers;
  • Manage the support & reporting of Key Risk Indicators for each location to Internal Risk team for desktop maintenance, inventory and software distribution and security maintenance;
  • Act as a customer relationship liaison, giving internal customers (e.g. Secretaries, VIP users) a channel to voice concerns and work to resolution;
  • Coordinates, develops and/or reviews end-user documentation and instructions;
  • Participates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering Team.
Should you be interested in this opportunity, please send your updated resume to apply@sciente.com at the earliest.

Confidentiality is assured, and only shortlisted candidates will be notified.

EA License: 07C5639


Key Skill(S)
Desktop Engineer,Desktop Support Engineer,Technical Support Engineer,Customer Support Engineer,IT ServiCe Desk

Company Name

Sciente Consulting Pte. Ltd

Industry

Banking/Financial Services

Function

IT

Role

Technical Support Engineer

Education

Bachelors/ Degree

Ref Code

JD#4968

Posted On

13th Mar 2019

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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