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Regional Service Delivery Manager (Transition and Transformation Manager)

Keywords / Skills : Outsourcing Services, BPO, IT Outsourcing Services, Managed Services, Transition and Transformation", Execution, Service Delivery, Project Management, Knowledge Transition, Delivery Management, Account Delivery, Service Delivery, ITIL, PMP

8 - 15 years
Posted: 2018-10-12

Job Description

Transition and Transformation Manager 

  • Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

  • Executing transition plans - Transition projects moves a Customer organization from its current mode of operation to a supplier-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

  • Executing transformation plans - Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements

Duties & Responsibilities:

  • Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.

  • Work with customer and internal teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.

  • Act as counterpart to customer appointed transition manager - maintaining close contact to ensure delivery to schedule and issues addressed.

  • Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders

  • Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.

  • Adhere to standard transition management methodology

  • Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.

  • During transformation, the Transition & Transformation Manager is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the Client Manager.

  • Manage risk during transition and transformation


  • Degree in engineering, computer science, business or related fields.

  • Min 8 years of experience in managing IT or engineering projects - preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).

  • Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.

  • Project Management certification e.g. PMP, CITPM

  • Understanding of technology, particularly as related to imaging software and hardware, document integration.

  • Strong customer management skills.

  • Experience working in regional/global teams.

  • Strong leadership skills - drive, initiative; assertiveness.

  • Strong communication skills - spoken and written.

  • Strong analytical and problem solving skills.

About Company

TheExecutiveCircle Asia Pacific Pte Ltd

Built on the foundation of 25 years of experience, The Executive Circle is a partnership of accomplished Executive Search Professionals supporting the needs of clients in the Asia Pacific region.

With a track record of more than 10 years each, our Consultants have successfully supported Global Multinationals, Asian Home Grown Enterprises, and Start-up Companies in their Expansion, Turnaround and Succession Planning Strategies over the years.

Having seen the boom and bust of the last 10 years have reinforced our belief that recruitment is not merely the hunt for the right technical skills.

What differentiates a successful company from the competition will ultimately depend on their ability to engage, retain and develop the right talent to become key assets to the business.

Our Consultants’ Understanding of each Industry Domain, HR Requirements & the Business Environment; our Consultative Approach to each client; and Our Commitment to the Values of Integrity, Confidentiality & Professionalism are the reasons why 75% of our assignments come from long terms repeat or referred clients.

Moving forward, our Vision is to strengthen the value we provide to our senior level clients, candidates and business associates, in whose continued Confidence, Trust and Reliance we have been privileged to attain.

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