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Release And Production Operation Support Engineer

Keywords / Skills : JIRA, Conflunce, UNIX, SCRIPTS, SHELL, PERL, JENKIN, GIT, "Release Management", "Build Engineer", "Build & Release", Deployment, Implementation

5 - 10 years
Posted: 2017-12-28

IT/ Computers - Software
Systems Engineer
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
28th Dec 2017
Job Description

• Minimum 4 years of experience in Change and Release Management position (e.g. code deployment, data center operations, asset management, production support or change control)

• Strong understanding of ITIL framework and processes

• File server knowledge

• Strong customer service and troubleshooting skills (root cause analysis, action planning)

• Ability to communicate technical information, both verbal and written, to a wide range of end-users; Excellent stakeholder management skills

• Strong understanding and experience in the application mentioned above and their corresponding process.

• Solid understanding of the value of common practices and standards in the areas of systems management, systems development life cycle, security and controls

• Strong technical background, as well as a solid understanding of how infrastructure tools and processes support the application environment, and the business

• Ensure Compliance with the bank’s standards, regulations and existing processes

• Scripting is a plus e.g. (Unix shell, Windows batch/Perl), creating automated build and deployment scripts

• Self-motivated team player who demonstrates initiative and flexibility

• Experience with Agile methodologies such as Scrum and Kanban


• Regular scheduled server restarts, trouble-shooting for any applications and server issues.

• Regular update and synchronization of passwords of functional IDs (every 6 months).

• Maintain server capacity and performance.

• Test and install software patches on the above mentioned applications.

• Maintain the above source code, binaries & scripts, database schemas: SIT, UAT, PRD

• You will be responsible for software code promotion and deployment activities across multiple environments, platforms and technologies (e.g. Windows, AIX, Solaris, Citrix, WAS/Weblogic)

• You will conduct, schedule and adhere to the Release Management process and production support Process.

• You are part of the change implementors as part of the Release Management process.

• You will support 24 x 7 shift operations, work flexible hours and be on-call to respond appropriately to requests and ensure Service Level agreement are met 

List of tools to be supported but not limited to the following: 

• CA Release Automation

• Atlassian Crowd

• Atlassian JIRA

• Atlassian Confluence

• Collabnet Subversion Edge

• Sonatype Nexus

• Cloudbees Jenkins

• Atlassian GIT Bitbucket

• Sonarsource SonarQube

• Parasoft DTP

• Atlassian Fisheye + Crucible 

Keen send your CV mentioning your current salary, expected salary , visa status and notice period to 


About Company

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.

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