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Release Operations Support

Keywords / Skills : Citrix, Windows, UAT, Perl, Weblogic, systems management, Scripting, CLEARQUEST, ITIL, Unix, shell, Solaris, CLEARCASE, AIX

4 - 9 years
Posted: 2018-08-14

Customer Service/ Call Centre/ BPO
Customer Service Executive
Posted On
14th Aug 2018
Job Ref code
Job Description

Be part of an exciting change team in a technology shared service organisation that drivesimprovements in how the bank delivers its digital products and services.

The Continuous Integration (CI) and Release Automation (RA) Enterprise Rollout Programme will build and support the banks continuous integration and continuous delivery aspiration. The technology aspect consists of automated software version management, software build, quality and security analysis, artifact management, test systems integration, and automated release.

  • You will be responsible for BAU support for Release management
  • You will be responsible for Software Code Promotion and deployment activities across multiple environments, platforms and technologies (e.g. Windows, AIX, Solaris, Citrix, WAS/Weblogic)
  • You will conduct, schedule and adhere to the Release Management Framework (RMF) Inception Process
  • You will facilitate Release Management Framework (RMF) and Release Automation (RA) Handover process
  • You will manage Release request (RR) processing for SIT & UAT deployments
  • You will provide support as Change Implementors for RMF and RA applications
  • You will support 24 x 7 shift operations, work flexible hours and be on-call to respond appropriately to requests and ensure Service Level agreement are met

Essential Skills
  • Minimum 4 years of experience in Change and Release Management position (e.g. code deployment, data center operations, asset management, production support or change control)
  • Strong understanding and experience in Release management tools such as CLEARCASE, CLEARQUEST, Release Automation and corresponding processes
  • Strong understanding of ITIL framework and processes
  • Solid understanding of the value of common practices and standards in the areas of systems management, systems development life cycle, security and controls
  • Strong technical background, as well as a solid understanding of how infrastructure tools and processes support the application environment, and the business
  • Ensure Compliance with the banks standards, regulations and existing processes
  • Scripting is a plus e.g. (Unix shell, Windows batch/Perl), creating automated build and deployment scripts
  • Self-motivated team player who demonstrates initiative and flexibility
  • Experience with Agile methodologies such as Scrum and Kanban
  • Excellent communication and interpersonal skills with ability to maintain relationships at all levels in an organization
  • Strong organizational skills, with the ability to handle and prioritize multiple tasks
  • Customer focused attitude, sensitivity to the changing and often escalated needs of the business
  • Agility in learning, both in conceptual knowledge and specific domain topics

About Company

NTT DATA Singapore Pte Ltd
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