Demonstrate an overriding commitment to Health, Safety, Environment and Community (HSEC)
Drive performance and quality deliverables from the team. Motivate a high performing team with the required capability to achieve business goals.
Act as the primary day-to-day contact for specialized GM knowledge for Businesses and assignees in the Region.
Develop relationships with companys external tax and immigration vendors to ensure high quality service delivery and prompt resolution of issues.
Support global Reward GM teams with deployment and management of strategic initiatives, policy implementation and simplification projects as required.
Understand risks and provide input into mitigations and action planning. Ensure Risk Management protocols are incorporated into operational activities.
Identify opportunities to simplify current processes, remove duplication and minimize hand-offs to enhance standardization and efficiency.
Support the development of an inclusive culture where employees are encouraged to speak-up and offer their thoughts and opinions at all levels.
Ensure alignment with, and compliance to, internal controls including the company's Charter and Code of Business Conduct, Group Level Documents, agreements, systems, standards and procedures
People Movement accountabilities:
Execute People Movement activities for employees assigned to or within the region in accordance with the GLD, GM Service Delivery Model and external legal, regulatory and reporting requirements.
Execute People Movement activities for executive employees assigned to or within the region. Deliver core People Movement accountabilities, including but not limited to:
o Job scoping with hiring manager
o Specialist advice and engagement
o Processes, tools, templates and systems
o Administration services
Monitoring and action of case management activities and raising transactions as required
Establish and maintain relationships with key stakeholders, as identified above, including but not limited to:
o Resolution of issues escalated by key stakeholders
o Provision of subject matter expertise
Facilitate in partnership with Global Mobility all GM activities , including the relocation, repatriation and separation for International Assignees (IA) and relocation activities for Domestic relocatees.
Develop day to day relationships with internal stakeholders to ensure high quality service delivery and prompt resolution of issues
Perform 1SAP transactions as required to support the people movement activities.
At least3 years of relevant experience in Global Mobility/Internal Mobility/People Movement and/or international Reward roles, or equivalent relevant HR Generalist experience
Understanding of the functional and technical Global Mobility competencies
Good understanding of reporting requirements and governance issues as they relate to tax and immigration and understanding of global jurisdictional differences, legislation and regulations an advantage
Payroll and international HR experience a significant advantage
Knowledge of Global Mobility policies and processes and international total reward programs and processes is an advantage.
Competent in the use of Microsoft Word, Excel and PowerPoint
Demonstrated oral and written English language proficiency. For roles supporting South America, Spanish written and oral language proficiency is required
Strong case and /or project management skills with demonstrated experience of delivery on a global basis.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases