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Response Writer / Customer Service | 7935

1 - 4 years
Posted: 2019-07-04

Other Roles
Posted On
4th Jul 2019
Job Ref code
Job Description
Job Description :

We are looking for Review Response Writer to be part of a hotel marketing company that offers smarter solutions to help hotels increase revenue.
The company helps respond and generate sentiment analysis for hotel's online reviews. As a Review Response Writer, you will be responsible for logging into our proprietary platform, reserving reviews to write responses to. You will also be responsible for providing sentiment analysis on each review and then submitting that response for approval.

To excel in this role, you would ideally have experience with the following:
- Strong copywriting skills
- Proofreading & editing
- Customer Service experience preferred
- Hospitality industry experience a plus but not required
- Efficient Typing
- Ability to respond to 12-13 reviews per hour
- Copywriting experience
- Customer Service and/or hospitality industry knowledge is a plus
- Good writing skills
- Empathy, Customer service mentality

More about the client:

Our client is an Innovative Digital Marketing for Hotels. For over 35 years, they helped hoteliers attract more guests. They give hotels a competitive edge through digital marketing and business insights.
Their services include social media, review responses, reputation management, responsive websites, and more. Brands and groups can opt for white-label review response and guest relations programs to facilitate brand-wide initiatives.

Whats in it for you?
Above par industry compensation and benefits package
Private HMO coverage from Day 1 of employment
Training Opportunities
Opportunities for Career and Professional Advancement
Social responsibility events
Employee engagement program

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City |

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