My client is a world-renowned consumer electronics company and they are looking for retail assistants to come take on a renewable 6 months contract role with them. You will be responsible for assisting customers, providing them with troubleshooting support and liaising with the service center. If you are passionate about retail, enjoy interacting with people and are looking to join a large MNC, this is the role for you. The ideal candidate will be a team player, an independent problem solver with a pleasing personality. Great benefits – attractive remuneration, 5 day work week, great company culture await the chosen candidate. Please send your resume in WORD format by clicking the apply button below or contact Haifa Nizar on +65 6701 1520 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1765981 (Haifa Nizar).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases