Solustar is a local manufacturer of social robot that speaks different languages.
The Robotic Engineer will work in a multinational environment and at least be able to speak English and Chinese. Education level must be degree or higher. Fresh graduates with knowledge in such as facial recognition or navigation technology are welcome to apply.
• Moving humanoid robot design (moving base, arm head).
• Execute detailed mechanical design activities including simulation analysis, CAD modelling, prototyping, validation, design improvement and documentation etc., to deliver awesome products that are innovative, reliable, and easy to manufacture.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases