1. Maintain and be responsible for the operational plan of sale Department (7-10 staff) to the Board of Directors 2. Develop a strategy and implement a corporate development plan that includes [internal and external HR policies & promotions] in accordance with the approved plan. 3. Organize the training, inspection, supervision and implementation of the plan to downgrade the approved Staff (week, month, quarter, year). 4. Overall management of all internal and customer satisfaction, and timely reporting to the board of directors monthly. 5. Development of personnel to inherit the position and direction of the difference to the company according to current resources. 6. Participate in contract negotiation and management of project documents, from bidding steps to project finalization with difficult and big projects (as defined by the company). Developing a network of partners, introducing clients, increasing conversion rates, and customer satisfaction with the company. 8. Combine and build strategies to increase your customers as well as sales and profits through approved campaigns.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases