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Sales/Account Manager

Keywords / Skills : Sales/Account Manager, Regional Sales Manager, sales, operations, Operations manager, Customer Account Knowledge, Product, Service, Market, account planning and account management, Administration and Planning

8 - 11 years
Posted: 2019-11-04

Sales/Business Development

Business Development
Posted On
4th Nov 2019
Job Ref code
Job Description
Job Description :

Position Overview
Sales/Account Manager will be responsible for managing the indirect channel as well as direct sales for Indonesia , with indirect consisting of Distributors, Dealers, Resellers and Value Added Resellers. This individual will manage high profile accounts, understanding and developing new business opportunities within these accounts. The Regional Sales Manager will require an understanding of our customers expectations relative to: selling environment/sales, operations, services, timelines, costs, and results.
The Regional Sales Manager will perform the accountabilities detailed below and other duties as assigned.


Customer Facing and Client Relationship (70%)

Key Actions/Activities
  • Establish and maintain client relationships and customer satisfaction strategies to achieve revenue objectives
  • Responsible for securing and renewing orders; coordinating and managing all aspects of the sale, including but not limited to: pre sales support, pricing, contracts, payment, delivery, warranty claims, escalated technical support issues as they relate to customer satisfaction
  • Act as main contact for channel partners assisting with inquiries, requests, and issues
  • Coordinate any training needs or events as well as provide marketing information such as product announcements and promotions for channel partner
  • Work with channel partner to define business plan/strategy and review quarterly (at minimum)
  • Monitor aging of customers equipment and recommend replacements as necessary
  • Monitor customers satisfaction with existing products and services
  • Responsible for Account conflict resolution

Business Development and Strategy (10%)

Key Actions/Activities
  • Serve as the single-point internal resource, responsible for championing/executing our sales and service strategy
  • Business development and execution; sale of products and/or services which will include calls on prospective customers
  • Responsible for the creation of annual/quarterly business plans and reviews to ensure performance against plan and strategic imperatives
  • Work with Sales Director to develop project specific sales strategies and target new account and business development efforts within existing accounts to encourage new and repeat business opportunities
  • Provide competitive market intelligence to product marketing and management
  • Drive the companys participation in industry trade and channel events in support of companystechnologies/offerings

Product, Service, Market and Customer Account Knowledge (10%)

Key Actions
  • Knowledge of companysproduct and service applications and capabilities
  • Up-to-date knowledge of specific companys products & services
  • Knowledge of assigned customers organization, procedure, process and systems
  • Provide competitive account and market intelligence to product marketing and management
  • Actively participate with Marketing to create awareness of products and services within account

Administration and Planning (10%)

Key Actions/Activities
  • Maintain sales and service expense/cost ratios in accordance with corporate guidelines
  • Provide timely and accurate revenue forecasts
  • Sales absolutes and pipeline development

Basic Qualifications:
  • Minimum of 8 years experience in account planning and account management
  • Minimum of 5 years experience in B2B sales of complex systems/solutions
  • Minimum of 2 years experience selling to, and negotiating with, Senior-level management
  • Experience working with/in, or selling to, Financial card and/or Government ID industries
  • Demonstrated business acumen

Preferred Qualifications:
  • Demonstrated exceptional communication and presentation skills, including the ability to clearly communicate business and technical concepts
  • Direct Service management experience or responsibility of Service deployment in relation to equipment sales

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