They have 3 main services ①Product development②Quality check③Export products to Japan for furniture and interior goods (home furnishing goods), and don't sell products in Vietnam. They are 9 merchandiser sales and need more for vacancy and business expansion for fiber products such as futon(bedding) ●Report to VN manager - Go to factories with another member almost every day driving company cars - Assist the production development for fibers products such as futon(bedding) - Attend Japanese buyers from Japan to go to factories(about 3 times a month) - Translate Japanese buyers's requirement for production development - Look for new factories in Vietnam and introduce to Japanese buyers - Follow up existing clients ✔Many factories are in Binh Duong and Dong Nai, Can tho ✔Don't need to go to factories alone because it's too hard to drive alone for long distance ✔Their customer's factories are mainly Japanese and Vietnamese, Taiwanese. ✔They are not strict for KPI
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases