Our Client is a Japanese Multinational Company and was established in 1979 in Japan and begun the operation in the Philippines in 1996.For more than 50 years, our clients business has helped support the development of countless countries and regions.Our client is engaged in a wide range of businesses globally, including Finance leasing, lending, factoring services, and other associated services
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases