S Foods Singapore Pte Ltd, a subsidary of S Foods Inc.(Japan) was incorporated in 2013 where it specialises in the importing and distributing of Premium Meat Products like Japanese Wagyu and US Black Angus in Singapore. In 2016, S Foods Inc.(Japan) had bought over Wang Foong Foodstuff Suppliers Pte Ltd which manufactures Ham, Sausages and Specialty products locally to cafes and restaurants in Singapore. The Portfolio of S Foods Singapore Pte Ltd has expanded with more range of products after the merger with Wang Foong Foodstuff Suppliers Ptd Ltd in 2018, providing a range of Premium Meat to affordable Ham and Sausages to the public.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases