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SALES - Fixed dayshift and weekends off - 24K Package - BGC

Keywords / Skills : Lead Generation, Sales Agent, Outbound Sales, Outbound Calling, Outbound Precess, Customer Service Executive, Customer service representative, Customer support executive, Customercare executive

2 - 6 years
Posted: 2019-06-28

Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.


As a Customer Service Representative, you’ll represent the account and interact with clients by doing sales and lead generation.

Your day could see you:

• Cold calling from a raw database

• Refer prospective qualified leads to Charti’s Business Development Managers

• Update CRM

• Responding to customers on the Online Chat

• Processing orders

• Follow up phone call to customers regarding EDM’s

• Building relationship with existing customers

• Responding to inbound customer calls and inquiries in a timely manner

• Be able to solve customer problems / concerns


• Strong verbal and written communication skills

• Team player

• Problem solver

• Able to multi-task

• Self-motivated and take initiative

• Experience in a call centre environment

• Experience in customer service

• Open communication with TL and Charti’s Client Service Manager

• Achieve KPI’s

• Relevant experience of 2 years


• High customer satisfaction.

• Excellent feedback from customers.

• Achievement of KPIs.


We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

For faster processing, LGBGC text: (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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