Responsibilities Introduce the company's portfolio of Managed Services solutions and ICT services to achieve a high share-of-wallet in a Sales Territory accounts. Understand customers businesses, and identify influencers and decision makers within a customer organization. Focus on identifying customers business challenges and developing strong value propositions to help customers meet their business objectives through ICT solution sales. Conduct high impact sales presentations and prepare sales proposal. Engage effectively with all levels across a customers organisation to include all C-level executives, negotiate with customers and effectively close business deals. Ensure revenue and profit targets are met. Ensure excellent Customer Satisfaction levels with every Customer engagement.
Requirement Degree or higher in IT or its related field. At least 3 to 5 years and/or above of proven sales, business development or account management track record in Managed Services or IT industry for IT infrastructure sales. Technical knowledge in the areas of any of the following: Cloud, Wi-Fi, Networking, Data Centre, Storage, Managed Services, Unified Communications and/or Security is an added advantage. High degree of self-motivation, strong commitment and result-oriented. Good Interpersonal and communications skills. Good knowledge in MS Office Applications especially Excel, PowerPoint. Dedicated & excellent team player with excellent written and verbal communication skills. Independent and resourceful team player with a genuine enthusiasm for providing excellent support to internal and external customers.
Interested: Please send your most updated CV in MS WORD FORMAT to email@example.com (mailto:firstname.lastname@example.org) Kindly indicate your availability, current and expected remuneration package. We regret that only shortlisted candidates will be notified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases