Cultivate, maintain and grow relationships with new and established accounts that will increase business and ensure excellent client relations
Prepare customer proposals for Managed Services, reply to tenders, RFQs, etc. in close coordination with the Service Sales Managers
Prepare presales materials such as capabilities brochures, presentation materials and support sales team in keeping a record of proposals and continuous tracking of project deliveries
Assist sales team in sales forecasting and pipeline management
Good understanding of the Managed Services’ project execution and delivery processes with strong ability to grasp clients’ requirements, conduct gathering of requirements and analysis, and prepare functional requirements and services requirements’ specification documents
Drive sales to meet revenue targets by penetrating new markets and bringing in new customer accounts
Prepare and deliver sales presentations that address the client’s needs and lead to sales growth
Conduct prospecting, cold calling, qualifying customers, making presentations, preparing proposals, following up and handling objections, closing sales and maintaining good relationship with the customers
Submit to management all required sales and generate reports in a timely manner
Any other ad-hoc duties as required or assigned
Bachelor Degree in Business Administration, Marketing or other relevant disciplines
At least 6 years of experience in IT industry, with at least 4 years’ experience in Sales that is related to services
Experience in Services Sales with tender and bidding participation
Ability to perform account management, relationship building with new and dormant accounts and account maintenance duties
Ability to work well with co-workers
Demonstrated people skills with a will to close sales and establish Vendor–Partner relationship for Managed Services
Candidates with knowledge of Managed Services’ processes (ITIL, e-TOM) will be preferred
Excellent interpersonal, communication and negotiation skills, both written and presentation
Possess analytical and problem solving skills
Self-motivated and pro-active in identifying new opportunities on the accounts
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases