Job Title: Salesforce Administrator-Urgent

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
ITES/BPO
Location
Metro Manila / NCR
Job Category:
IT
Years of Experience
5 - 15 years
Function
IT
Education
Bachelors/ Degree
Posted On
6th May 2019

Job Description:

WHAT WOULD THE HIRE BE RESPONSIBLE FOR?


General Support

  • General Salesforce/Product support through existing helpdesk system. 
  • Analysis/Replication & fault finding of customer issues & bugs. 
  • Resolve or Redirect support calls to correct discipline (Development/ Product Manager / Implementation / Sales) 
  • Perform upgrades/migrations. 


Training / Technical Documentation
  • Assist with the continual maintenance and improvement of training material and onboarding collateral. 
  • Create/update technical documents and procedures for customer specific configurations or Business processes. 
  • Pre – Sales 
  • Generation of Trial/POC (proof of capability) instances for prospects based of specification sheets or basic requirements documents. 
  • Assist in providing technical information to prospects 


Implementation
  • Assist with Salesforce Implementations working collaboratively with deadlines and budgets. Implementation tasks such as; 
  • Org Creation / Configuration 
  • Customisation (Objects, Fields, Process Builder, Visual Flow, Basic Visualforce or Lightning components) 
  • Advanced Permissions/ User access rights configuration 
  • Generating Reporting & Complex Analytics Studio Dashboards (working with internal and external Datasets and Dataflows) 
  • Data migrations and Legacy data imports and validation. 


WHAT IS NEEDED TO QUALIFY?
  • Experience in all aspects of Salesforce (SFDC) CRM with end to end implementation experience including a high-level understanding of Apex, Visualforce and Lightning. 
  • Proven experience in ‘Lightning Experience’ and ‘Analytics Studio’ 
  • Ability to proactively manage the triage, prioritisation and support of Salesforce issues within the team, working collaboratively with the other team members. 
  • Sound usage of Microsoft Office applications (Word, Excel) including basic excel data manipulation functions. 
  • Experience in documenting procedures / guides. 
  • Proven analytical and problem-solving capabilities. 
  • Excellent communication skills with a demonstrated commitment to customer service. 
  • Maintains and improves self-knowledge of Salesforce and associated products 

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.