Salesforce Analyst– 12-month contract - Singapore-based This is a direct contract opportunity which offers attractive salary package and staff benefits. Key Aspects of the position: Stakeholder Management SME and Consultant in client-facing solutions delivery Responsible for Salesforce related projects and solutioning Review of requirements, business processes and solution recommendations Responsible for user requirements, functional specifications and system design Manage resources, complex customer issues and support users The ideal fit possess: Strong communication skills Articulate and agile thinking Experience working in dynamic and collaborative regional workplace At least 2 years of experience with Salesforce from consulting environment Salesforce certification will be advantageous Enjoys working with large datasets and keen to work on mobile solution implementations Please send your resume in WORD format by clicking the apply button below or contact Rosette Chong at +65 6701 1513 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658433 (Chong Xinmei).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases