• You will be required to support international SAP Business ByDesign roll-outs in the areas of Sales & Services, Customer Relationship Management, Supply Chain Management and Finance & Controlling as well as reporting.
• You will also need to collaborate, consult and conceptualize process flows within the Business and IT Strategy.
• Additionally, you need to align communication between different stakeholders define and customize integrated solutions with other IT components (SAP ByDesign, SAP ECC 6.0, S/4 HANA, Mobile Application, SAP Business Warehouse, Cloud).
• At least 3 years of experience in any module of SAP ByDesign (preferable) or any ERP system with some experience in project or people management
• Involved in SAP ByDesign or any ERP system and/or Sales & Services / Customer Relationship Management / Supply Chain Management / Finance and Controlling / Reporting functional roll-outs.
• Proficiency in English (verbally and written)
• Excellent communication skills in a multicultural team across different locations and a highly motivated team player
• A Bachelor’s Degree, Master’s Degree or PhD in Information Technology (CGPA>3.0), Computer Science, Business Administration
As an enterprise solution-based consulting firm, we'll partner with you to implement software or application solutions to achieve revenue growth, cost containment, improved decision competency, and your other technology or business-driven goals.Our expertise spans a wide range of technology platforms and applications
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases