SAP FICO Consultant Permanent opportunity; Good compensation & benefits The role offers a strong career progression and a platform to strengthen your experience Market Leading Company Day to Day Tasks To develop Requirement Specifications, Design documents and Test Scenarios / Test Cases with accounting users To initiate and control technical development and configurations of SAP application Third level escalation for SAP incidents and interfaces & perform troubleshooting on SAP for markets in AAP To lead the technical aspects in SAP FI/CO Projects Rollouts in Singapore and other regional countries To provide Functional and Technical support during Incident fixing, Change Request developments, Transports, Service Transition & Validation of SAP FI/CO modules in countries in the AAP region To develop and manage relationships with accounting business users in the Markets and the Region; adjust communication style and detail level to different business partners Requirement Minimum Bachelor’s Degree in IT, Business Management, Accounting or Finance Minimum 5 years SAP FICO experience is a must Working experience in Financial Services Business would be preferred Demonstrated solid experience in SAP FICO Experience in ABAP programming or solid SAP debugging skill is preferred Min 1 full cycle FICO project implementation experience is preferred Knowledge in SAP PI, Middleware component is preferred Possess strong Leadership and Customer-oriented attitude Good know-how on Project Management and Change Management Strong Vendor Management experience Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases