Kings Consulting Services Limited is the pioneer of organized Manpower consulting service firm established in 2010.
We specialize in providing highly qualified IT individuals for a wide range of Permanent, Temporary, Contract and Management positions.
Over the years, we have acted as preferred recruitment partners to multinationals to emerge as the leading recruitment brand by providing the wide range of quality manpower service to job seekers and employers with primary focus on IT technical personnel placement & management services; project implementation service and executive search to all IT Industries, MNCs, Limited companies, Firms etc for their IT functions in Hong Kong, Macau and south China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases