If you are excited about helping to build and maintain Fiji’s roads, bridges and jetties, we are looking for you!
The Fiji Roads Authority (FRA) is a statutory body responsible for managing the nation’s roads, bridges and jetties. We are passionate about building safe, sustainable and modern infrastructure in an effort to link communities and services together. To know more about us, visit our website http://www.fijiroads.org
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases