Job Description Maintain subject matter knowledge across information and cybersecurity, and privacy; maintain a recognized level of expertise across at least one specialization
Understand governance and manage steering committees and working groups
Document plans and procedures
Identify and assess security risk using standard techniques
Manage treatment plans to mitigate risk
Undertake reviews and audits to ensure compliance
Contribute to business projects to provide guidance in area of expertise
Initiate and undertake small projects to address security or privacy shortcomings and manage to completion Essential knowledge/skills Have a business-focused perspective so that IT and security enable business outcomes
Detailed understanding of ISO27000 and NIST CSF
Experience in security threat and risk assessments, policy, architecture and design
Telecoms sector competent, familiar with telecommunication products, including wireless and transport networks.
Ability to work with customers, internal departments and vendors.
Ability to work across cultural and organizational boundaries, and operate successfully in an intense business environment.
Ability to remain calm and courteous with demanding/difficult stakeholders and/or situations.
Ability to communicate effectively using English & Mandarin
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases